Frequently Asked Questions
Everything you need to know about our premium footwear and tailoring.
What is the quality of the leather used in Samuel Windsor shoes?
We use only the finest premium grade Italian leather and suede. Our Goodyear welted shoes are handcrafted to ensure durability, comfort, and a timeless finish that ages beautifully.
How do I determine my correct size for shoes and clothing?
We provide detailed size guides on every product page. Our shoes generally follow standard UK sizing; however, if you are between sizes, we recommend referring to our specific measurements for the best fit.
What is your returns policy?
We offer a 30-day no-quibble return policy. If you are not completely satisfied with your purchase, you can return the items in their original condition for a full refund or exchange.
How long does shipping take and what are the costs?
Standard delivery typically takes 3-5 working days. We also offer express shipping options at checkout. Shipping costs are calculated based on your location and the total weight of your order.
Do you offer a warranty on your Goodyear welted shoes?
Yes, we take immense pride in our craftsmanship. All our Goodyear welted footwear comes with a 12-month guarantee against manufacturing defects, reflecting our commitment to quality.
How should I care for my Samuel Windsor leather shoes?
To prolong the life of your shoes, we recommend using a high-quality shoe cream or wax polish regularly, using shoe trees to maintain their shape, and avoiding wearing the same pair two days in a row.