Returns & Exchanges

At Samuel Windsor, we take pride in the quality of our craftsmanship and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return or exchange any unworn item in its original packaging.

Return Process

• 1.
  Complete the Returns Form

  Fill out the returns form included in your original delivery, specifying whether you require a full refund or an exchange for a different size or style.

• 2.
  Package Your Items

  Place the items back into their original shoe box or packaging and ensure they are securely wrapped to prevent any damage during transit.

• 3.
  Affix the Shipping Label

  Attach the pre-paid or standard returns label provided to the outside of your parcel, making sure to remove or cover any old delivery stickers.

• 4.
  Drop Off and Track

  Take your parcel to a local post office or designated courier drop-off point and retain your proof of postage until your refund has been processed.